CCB E-CNY User Service Agreement

 

To clarify rights and obligations of the Parties, regulate business activities of the Parties and improve customer services, the applicant for the e-CNY wallet service (“Party A”) and China Construction Bank Corporation (“Party B”) enter into the Agreement with respect to the CCB e-CNY wallet service. The Parties shall observe the Agreement.

 

Article 1 Definitions

 

Unless otherwise specifically stated, the following terms shall be defined as follows:

 

E-CNY refers to the digital version of fiat currency and the related payment system provided by the People's Bank of China (“PBOC”). E-CNY adopts a two-tiered structure. The PBOC issues e-CNY to authorized operators, who provide exchange and circulation services to the general public.

 

E-CNY wallet means an e-CNY carrier with a unique identifier opened by Party B for Party A at its request. The e-CNY wallet hereunder refers to the e-CNY APP wallet, i.e. the wallet service provided by Party B through a smart application that supports the e-CNY wallet.

 

E-CNY wallet service refers to the e-CNY services provided by Party B to Party A such as payment settlement and information search.

 

E-CNY wallet service channel refers to the means through which Party B provides e-CNY wallet service to Party A, including but not limited to the e-CNY APP, e-banking, counter and self-service devices.

 

ID information means the information Party B uses to identify Party A in e-CNY wallet process, such as customer ID (user name, ID number, etc.), password, one-time password, electronic certificate, mobile number, wallet number, and bank card number.

 

Password means the password used by Party A in e-CNY wallet service, such as login password and wallet payment PIN.

 

Transaction instruction means an inquiry, payment, transfer, top-up or deposit instruction given by Party A through the e-CNY wallet channel to Party B.

 

Top-up means converting cash or bank deposits into e-CNY.

 

Deposit means converting e-CNY into cash or bank deposits.

 

Article 2 Description of services

 

i.E-CNY wallet opening and cancellation: Party B will open or cancel the e-CNY wallet for Party A after examining and accepting his or her application for opening or cancellation. Party B will provide the opening or cancellation service for some or all categories of e-CNY wallet according to the specific channel.

 

ii.Top-up: Party B provides the service of topping up the e-CNY wallet of Party A with e-CNY from Party A’s bank account. However, in case of non-compliance with business rules such as the wallet not being linked to an account, Party B has the right to reject such instruction.

 

iii.Deposit to bank: Party B provides the service of depositing e-CNY from Party A’s e-CNY wallet into Party A’s bank account. However, in case of non-compliance with business rules such as the wallet not being linked to an account, Party B has the right to reject such instruction.

 

iv.Transfer: Party B provides the service of transferring a certain amount of e-CNY from Party A’s e-CNY wallet to the e-CNY wallet designated by Party A.

 

v.Loss reporting: Party B shall provide the loss reporting service for Party A’s e-CNY wallet at his or her request. Before Party A unlocks the e-CNY wallet, the e-CNY wallet will remain in stop-payment status, including but not limited to services such as e-CNY transfer. The time of loss reporting and the reported loss amount recorded in the system of Party B shall prevail.

 

vi.Upgrade: Party B provides upgrade service for Party A’s e-CNY wallet at his or her request. After verifying the customer identity and supplementing verification information, Party B will adjust Party A’s e-CNY wallet to the corresponding category. Party B has the right to decline Party A’s upgrade request that does not meet the requirements.

 

vii.Linking bank card to e-CNY wallet: Party A may link his or her personal bank card issued by Party B or any other financial institution to an eligible e-CNY wallet. Party B shall transmit or verify the card link information pursuant to the requirements of the bank card issuer. After the bank card is linked, the bank card issuer will allow the deposit and top-up services between the bank card and the e-CNY wallet of Party A.

 

Article 3 E-CNY wallet service channels, category-based management and exit

 

i.E-CNY wallet service channels can be divided into remote channels and face-to-face channels. Remote channels include the e-CNY APP or other network channels, while face-to-face channels include Party B's counter, smart teller machine and Longyixing, among others. If Party A chooses to open the e-CNY wallet through remote channels, it must also meet the prerequisites such as relevant electronic devices, e-CNY APP, and network with access to the corresponding e-CNY wallet system.

 

ii.The e-CNY wallet is classified into category 1 wallet, category 2 wallet, category 3 wallet and category 4 wallet. Party B provides different services for each category of e-CNY wallet, and the specific service is subject to the latest regulations of the PBOC. Specifically, category 1, category 2 and category 3 wallets are identity-verified wallets, and Party A can apply for only one identity-verified wallet with his or her ID information within Party B's jurisdiction.

 

iii. Party A can open e-CNY category 1 wallet, category 2 wallet and category 3 wallet through face-to-face channels, and Party A can open e-CNY category 2 wallet, category 3 wallet and category 4 wallet through remote channels. Party A can apply for wallet category upgrade provided that the requirements regarding the customer’s identity verification, the number of wallets and account class control are met.

 

iv. Effective January 1, 2026, the balance in identity-verified wallets will accrue interest based on the demand deposit rate subject to the regulations of the PBOC. Party B shall withhold and remit any applicable interest tax in accordance with applicable laws and regulations.

 

v.Party B may discontinue the e-CNY wallet service and start the e-CNY wallet exit operation in an emergency, such as required by the competent authority. In the case of e-CNY wallet exit, for category 1 and category 2 e-CNY wallets, Party B will automatically transfer and deposit the available balance in Party A’s e-CNY wallet to the bank account linked validly to the wallet and cancel Party A’s e-CNY wallet. Where no bank card has been linked validly to Party A’s category 1 or category 2 wallet or in the case of Party A’s category 3 or category 4 e-CNY wallet, relevant requirements of the competent authorities applicable at the time of exit or the rules announced by Party B in advance shall be followed.

 

vi.Party A shall ensure that its e-CNY wallet and the aforesaid bank account are in service. If such automatic transfer fails due to the failure of Party A’s e-CNY wallet or bank account, Party A shall bear the corresponding responsibilities and go through the procedures for balance deposit as required by Party B.

 

Article 4 Main rights and obligations of Party A

 

I.Main Rights of Party A

 

i.After Party A applies for and opens the e-CNY wallet, Party A is entitled to enjoy the services provided by Party B hereunder.

 

ii.Party A may request change or termination of the e-CNY wallet service hereunder during the term hereof in accordance with relevant requirements of Party B.

 

iii.After conducting relevant transactions through the e-CNY wallet, Party A may have the transaction receipts printed at an outlet of Party B within the specified time frame.

 

II.Main Obligations of Party A

 

i.If Party A is a person without capacity for civil conduct or with limited capacity for civil conduct, please make sure that Party A reads and acknowledges the Agreement under the guidance of Party A's legal representative, and the prior consent shall be obtained from Party A's legal representative before using CCB e-CNY wallet service.

 

ii.Party A shall conduct the e-CNY wallet business through Party B's outlets or the PBOC-approved e-CNY APP downloaded through official channels. For your fund security, please do not log in or download through unofficial emails or links provided by other websites.

 

iii.Party A shall ensure that the personal information provided by him or her is lawful, true, valid, accurate and complete (according to the specific verification needs, it may include ID card, household register, passport, contact information, occupation, mailing address and personal biometric information). Any change in Party A’s personal information shall be updated in time through the channel designated by Party B. Party A shall be liable for any losses and liabilities arising from untrue, inaccurate or incomplete personal information of Party A.

 

iv.The wallet name set by Party A in the e-CNY wallet service shall comply with laws and regulations, public order and morality and social morality, and shall not infringe the legitimate rights and interests of others, otherwise Party B may cancel or terminate the service to Party A.

 

v.Party A shall ensure that the registered mobile number of the e-CNY wallet is held under the name of Party A.

 

vi.Party A shall not send any information that is illegal, irrelevant to transaction or destructive through the e-CNY wallet channel or interfere with the normal operation of the e-CNY wallet system of Party B.

 

vii.ID information of Party A are the basis for Party B to verify Party A’s identity in rendering e-CNY wallet service. Party A shall properly keep his/her ID information without providing the same to any third party (including staff of Party B) or permitting any third party (including staff of Party B) to use the same. Unless otherwise agreed in the Agreement, all transaction operations completed based on the foregoing ID information shall be deemed done by Party A. Party A shall be responsible for any consequences thereof.

viii.Where the ID information of Party A are lost, stolen, forgotten or suspected to be known or used by others, which may undermine the security of Party A's e-CNY wallet, Party A shall immediately report loss of the e-CNY wallet or terminate the e-CNY wallet service. Any losses incurred before reporting loss or termination shall be borne by Party A.

 

ix.The cancellation or change of Party A’s mobile number with the mobile operator or email address with the email service provider cannot replace the cancellation or change of Party B’s e-CNY wallet, vice versa. Where necessary, Party A shall go through the e-CNY wallet cancellation or change procedures in accordance with the rules of Party B.

 

x.Party A shall be responsible for the transaction instructions given thereby. Party A shall not require any change or cancellation of his/her instructions that have been executed by Party B. Where Party A discovers any wallet changes inconsistent with his/her actual transactions, Party A shall give a written notice of error to Party B within fifteen (15) days after such inconsistencies take place and state the possible cause for the error and the wallet ID and amount involved. Party B will accept and investigate the notice of error provided by Party A in a timely manner. Where Party B confirms that the error occurred is attributable to Party B, Party B will correct the error promptly.

 

xi.Party A shall take appropriate measures in time, including installing anti-virus software and computer system security patches, to prevent any theft or leakage of ID information. Party A shall exercise due care to use the e-CNY wallet in a secure environment. With regard to self-set passwords, Party A shall set such passwords to be highly secure and avoid using any password that is simple and easy to remember or guess.

 

xii.Party A understands that Party B’s service depends on the accurate performance and operation of the system. In case of any system error or failure or any improper benefits received by Party A or Party B, Party A agrees that Party B may take reasonable corrective measures, such as correcting and debiting.

 

xiii.Party A shall comply with the relevant regulations of the PBOC and other relevant competent authorities regarding e-CNY and e-CNY wallet.

 

xiv.Party A understands that the e-CNY is only available for use by eligible and specific groups of people on a pilot basis and is restricted to use in designated areas within the People's Republic of China. If Party A is a non-resident of the People's Republic of China, Party A hereby acknowledges that the conclusion and performance hereof does not violate the laws and regulations of the host country or region where Party A is a resident.

 

Article 5 Main rights and obligations of Party B

 

I.Main Rights of Party B

 

i.In order to continuously improve the e-CNY wallet service and enhance the security, reliability and convenience of the service, Party B has the right to maintain, upgrade and modify the e-CNY wallet system on a regular or irregular basis.

 

ii.For the purpose of protecting Party A's fund security, Party B has the right to determine different security policies according to different factors such as customer categories, identity verification measures and transaction risks. Different security policies may have different requirements for customer identity verification measures, transaction limits and operation procedures, which Party A shall comply with.

 

iii.Party B has the right to adjust the service content, fee items or rates, and business rules in accordance with the relevant regulations of the state and its business needs, and implement and apply the adjustments to the service after formally announcing it to the public for a certain period of time. If necessary, Party B will report such adjustments to the relevant financial regulatory authorities for approval or filing prior to making a public announcement. Party A has the right to choose whether to continue to use the service hereunder during the period of Party B's announcement. Where Party A does not accept the announcement of Party B, Party A shall apply to Party B for changing or terminating relevant service before Party B's announcement takes effect. If Party A agrees to the adjustments, the changed content will be legally binding on Party A. Party B has the right to terminate the service hereunder if Party A fails to implement such changes. The content of the services, fee items and rates of the e-CNY wallet shall be subject to the latest announcement of Party B.

 

iv.Party B has the right to continuously identify and verify the compliance of Party A's basic identity information and other personal information, and take effective management measures such as due diligence and termination of services in accordance with national laws and regulations, anti-money laundering, financial sanctions and other regulatory requirements, as well as Party B's customer identification, customer information collection specifications and other business management rules.

 

v.Party B has the right to deduct the relevant fees from the e-CNY wallet or bank account opened by Party A with CCB in accordance with the published fee items and fee rate for personal customers of the e-CNY wallet. The fees charged are not refundable in the event of termination of the e-CNY wallet, change or termination of the Agreement.

 

vi.Party B shall assume no liability for errors caused by or arising from any of the following factors:

1.Insufficient wallet balance, account balance or credit line of Party A;

2.Party A’s e-CNY wallet reaches the wallet limit of balance, single payment limit, daily payment limit or annual payment limit specified by the regulatory requirements;

3.Any funds in the e-CNY wallet are frozen or deducted by the competent authorities;

4.Any fraudulent or otherwise maliciously intended act of Party A;

5.Non-conformity or lack of necessary transaction information in the transaction instructions received by Party B;

6.Party A fails to correctly follow the instructions on the operation pages of different channels regarding the e-CNY wallet service;

7.Other errors not due to Party B’s fault.

 

vii.Under the following circumstances, Party B may suspend or terminate, in part or in whole, the service or functions of the e-CNY wallet registered in the name of Party A:

1.Party A violates any provisions of laws and regulations or the Agreement;

2.Relevant laws and regulations or competent authorities impose such requirements;

3.Party A’s e-CNY wallet operations and fund flows are abnormal;

4.Party A’s e-CNY wallet may incur risks;

5.Party A may gain improper benefits due to any other person transferring money into Party A’s e-CNY wallet by mistake;

6.Any claim is lodged against Party A and backed by certain evidence provided by the claimant;

7.Party A's e-CNY wallet may be misoperated by others;

8.Party A voluntarily requests the cancellation of the e-CNY wallet.

Unless in the circumstance described in 1, 2 or 8 above, where Party A applies for restoring services or functions, Party A shall provide Party B with relevant information, ID and other documents for verification by Party B.

 

II.Main Obligations of Party B

 

i.Party B shall accept the application of Party A for e-CNY wallet service in a timely manner and, if the application is confirmed as eligible, go through relevant formalities and provide relevant services for Party A.

 

ii.Where Party A inquires about relevant business rules, Party B shall provide timely answers or inquiry channels.

 

iii.Party B shall keep confidential the information of Party A, unless otherwise required by laws, regulations and financial regulators’ requirements or agreed between the Parties.

 

iv.Where the system of Party B runs properly, Party B shall provide Party A with e-CNY wallet service requested thereby and is obligated to execute transaction instructions of Party A timely and accurately.

 

v.Where any delay in payment and settlement provided by Party B for Party A due to work errors affects fund use of Party A, Party B shall pay compensations to Party A in accordance with the Measures for Payment and Settlement issued by PBOC.

 

Article 6 Clauses of user information protection

 

i.For the purpose of performing the Agreement when providing e-CNY wallet service to Party A and effectively implementing the regulatory requirements regarding identity verification and anti-money laundering due diligence, Party B will collect, store and use the personal information provided by Party A voluntarily in the course of processing this business or arising from the use of the service after obtaining Party A's consent in accordance with the law. After termination of the business relationship between the two Parties, Party B shall preserve and handle Party A's personal information in strict accordance with laws and regulations and industry regulatory requirements.

 

ii.Party B shall abide by the obligation of confidentiality with respect to Party A's personal information. For personal information that Party A has given consent to Party B to process, Party B shall conduct information processing acts in accordance with laws, regulations and regulatory rules and agreements with Party A, and take corresponding security measures to protect Party A's personal information. Party B shall retain Party A's personal information only for the period required by laws, regulations and regulatory rules, and for the period necessary to fulfill the purpose of information processing for the services.

 

iii.Party A shall know that after obtaining Party A's separate consent according to law, Party B will provide Party A's personal information to or obtain Party A's personal information from third-party partner institutions, including Party A's name, date of birth, ID type and number, personal biometric authentication information, correspondence and communication methods, contact address, account information, wallet information and transaction information, if necessary for the conduct of business or if otherwise provided by laws, regulations and competent industry authorities. Party B and third-party partner institutions will use Party A's personal information to the extent necessary according to their business needs. Party B undertakes to clarify to the third-party partner institutions their responsibilities to protect Party A's personal information and require the third-party partner institutions to assume the obligation of confidentiality.

 

 

iv.Personal information collected and generated by Party B in the People's Republic of China shall be stored in such territory. However, for the purpose of processing cross-border business and after obtaining Party A's separate consent in accordance with the law, Party A's personal information may be transferred overseas. In such case, Party B shall comply with the laws and regulations and the competent industry authorities and take effective measures to protect the security of Party B's personal information.

 

v.Unless otherwise provided by laws, regulations and industry authorities, Party A has the right to access, correct, supplement or delete the personal information through the channels provided by Party B.

 

vi.If Party A has any queries, comments or suggestions on Party B's personal information processing, Party A may consult and give feedback by calling Party B's customer service and complaint hotline at 95533. Party A may also inquire and obtain information about the means and procedures of exercising the rights of Party A in relation to the subject of personal information through the official website of CCB.

 

vii.For matters not covered herein, Party B shall protect Party A's personal information in strict accordance with the relevant clauses of the CCB E-CNY Wallet Personal Information Protection Policy.

 

Article 7 Effectiveness and termination

 

i.Where Party A applies for the e-CNY wallet service through a remote channel, the Agreement shall come into effect when Party A successfully registers for the e-CNY wallet service through such channel. Where Party A applies for the e-CNY wallet service through a face-to-face channel, the Agreement shall come into effect when Party B approves his/her application and completes relevant settings in its system.

 

ii.Where Party A terminates the e-CNY wallet service through a remote channel, the Agreement shall be terminated when Party A applies for terminating the e-CNY wallet service through such channel and the system displays a prompt message confirming successful termination. Where Party A terminates the e-CNY wallet service through a face-to-face channel, the Agreement shall be terminated when Party B approves Party A’s application and completes relevant settings in its system. Party A shall pay off relevant fees and charges before terminating the e-CNY wallet service.

 

iii.Where the e-CNY wallet is suspended due to loss reporting, freezing, etc., the e-CNY wallet service will be suspended accordingly until the e-CNY wallet is restored to normal status. Where the e-CNY wallet is cancelled, the e-CNY wallet service and relevant provisions of the Agreement shall be terminated accordingly.

 

iv.When receiving the e-CNY wallet service provided by Party B, Party A shall comply with the Agreement and the relevant business rules and other requirements announced by Party B from time to time through branches, website or e-CNY APP and other channels.

 

v.Party B shall, in accordance with the service items or service content, disclose to Party A the service price, incentives and their effective and expiration dates, price-related exceptions and restrictive clauses, and contact information for consultation (complaints) in the form of announcement through Party B's branches, website or e-CNY APP channels. Party B shall also disclose the relevant business rules and other requirements to Party A in the form of announcement through the above-mentioned channels. The content of Party B's announcement shall constitute an inseparable part hereof and shall have the same effect as the Agreement. Party B shall inform Party A of the means or methods to inquire the content of the aforesaid announcement, and Party A shall sign the Agreement after having full knowledge and understanding of the content of the relevant announcement.

 

vi.The invalidity of some clauses hereof shall not affect the validity of the remaining clauses.

 

Article 8 Miscellaneous

 

i.Party B does not intervene in any transaction dispute between Party A and any third party but may assist Party A in investigating the transaction in question.

 

ii.Unless evidence to the contrary is produced, transaction receipts and wallet records generated in the e-CNY wallet service shall be the basis for verifying the authenticity, validity and details of transactions.

 

iii.Where Party B fails to fulfill the Agreement due to force majeure (including but not limited to war, riot, major fire, flood, typhoon, earthquake, act of government, injunction, power failure, communication interruption and hacking unforeseeable, unavoidable and insurmountable by Party B), Party B will provide necessary help for Party A as appropriate. Party B will be fully or partially exempt from liability according to the impact of force majeure.

 

iv.Party A’s personal information is protected and regulated in accordance with the CCB E-CNY Wallet Personal Information Protection Policy, which has been read and accepted by Party A.

 

v.Party A undertakes that he/she has carefully read the CCB E-CNY User Service Agreement, and the CCB E-CNY Personal Information Protection Policy, and has paid special attention to the clauses in the bolded font, and that CCB has explained the clauses of the aforesaid documents in detail upon Party A's request. Party A has full knowledge and understanding of the meaning of the aforesaid documents and the corresponding legal consequences, and is willing to comply with all their provisions.

 

vi.Where Party A applies for the e-CNY wallet service through a face-to-face or remote channel, the Parties hereto recognize and agree that: The Agreement is entered into by the data message means accepted by both Parties. Party A’s confirmation or electronic signature in the electronic system of Party B shall be a reliable electronic signature agreed upon by both Parties. The way Party A logs in the electronic system of Party B is an identity authentication method accepted by both Parties. Any operations after login using such identity authentication method will be deemed conducted by Party A (or his/her authorized representative). Party A undertakes to assume all legal consequences thereof.

 

vii.Unless otherwise agreed by the Parties, all prices and other charges hereunder shall be inclusive of value-added tax.

 

Article 9 Governing laws and dispute resolution

 

i.In the event of any inconsistency or conflict between the English and Chinese versions of the Agreement, the Chinese version shall prevail.

 

ii.The validity, interpretation, change, execution and dispute resolution hereof shall be governed by the laws, administrative regulations of the People’s Republic of China, and regulations of the People’s Bank of China and the banking supervision and administration authorities as well as the industry practices of the financial industry.

 

iii.If Party A is not a user within the People’s Republic of China (for the purpose herein, “within the People’s Republic of China” excludes Hong Kong SAR, Macao SAR and Taiwan), Party A shall also comply with the laws of the country or region where Party A is located. Party A acknowledges that the conclusion and performance of the Agreement shall not violate the laws and regulations of the country or region where Party A is located, resides or conducts business or other operations.

 

iv.Any dispute arising out of or in connection with the Agreement shall be resolved through negotiation. If such negotiation fails, either Party may refer the dispute to the people’s court in the place where Party B is located.

 

Article 10 Special clauses for the pilot period

 

i.During the pilot period, Party B may change the content of service or stop providing service without prior notice. In such circumstances, Party B will assist Party A in completing related operations such as money withdrawal and wallet cancellation to ensure Party A’s fund security, but Party B will not bear any other responsibility or liability therefor.

 

ii.During the pilot period, Party B cannot rule out abnormities such as system failure, service interruption or fund error. In case of such abnormalities, Party A agrees that Party B may unilaterally take remedial measures such as system upgrade and fund error correction.

 

Special Note: In case of delay or error in the e-CNY wallet transaction or any queries, comments or suggestions on e-CNY wallet, Party A may call Party B’s service hotline at 95533#555 or contact his or her account manager. Party B will respond timely and provide corresponding solutions.